🏥 Patient Rights and Responsibilities
At Platinum Dental Surgery, your care goes beyond treatment — it’s rooted in mutual trust, respect, and transparency. Our commitment is not only to provide you with exceptional dental care but also to empower you with knowledge and dignity throughout your journey with us.
Patient Rights
As a patient at Platinum Dental Surgery, you have the right to:
Be treated with courtesy, compassion, and consideration—regardless of age, gender, nationality, religion, or personal circumstances.
Expect all communications and records related to your care to be kept strictly confidential, unless required by law or with your permission.
Receive full information about your diagnosis, treatment options, risks, and costs — and to decide what’s best for you.
Access timely and safe dental treatment delivered by qualified professionals using modern technology and hygiene standards.
Request access to your dental records and treatment history
Decline a treatment or procedure (with full understanding of the potential consequences).
Voice your concerns or compliments and expect fair resolution without discrimination or fear.
📌 Patient
Responsibilities
While we’re here to serve, your role in the care process helps us provide the best outcomes. As a patient, you are responsible for:
Share your full health history, current symptoms, medications, allergies, and any past dental treatments.
Adhere to the treatment plan and home care instructions provided by our dental team.
Understand the cost of your treatment and ensure timely payments either via bank transfer or online through our secure Paystack payment portal.
Treat our team and other patients with kindness and respect. Help us maintain a safe and welcoming environment.
Arrive on time, and notify us in advance if you need to reschedule or cancel
If you’re unsure or concerned about anything, speak up! We’re here to help you make informed decisions.
Why This Matters ?
A healthy doctor-patient relationship improves not just your dental outcome but your overall experience. When we work together, your journey to a healthier, brighter smile is smoother, safer, and more successful.
